Presume you also have no backups so that’s something else you need to address after getting this one sorted !! Was it playing up before this final failure to boot, and if so what sort of things was it doing ? You may need to go the factory restore route again but it’s more of a worry that it’s done the same so soon after the last reset. Would like to B> save/recover a couple of excel files. The selections don’t B> do anything except take me back to the loop. Monday, May 4, 2015, 2:44:05 PM, you wrote:ī> Cannot get to a command prompt or Safe Mode. One solution I have not tried because I’ve never used a Linux product (‘got to learn that!) a None of the others got me anywhere that didn’t revert back to the loop. Not that it matters since I can’t get in to do something with them. I’ve no idea which updates were installed–it’s set on auto update since the users don’t know how to choose several tech sites say specific updates are an issue. Virus? I’d just removed Outpost Security Suite and activated Microsoft’s onboard AV…it had restarted twice without problem before it went into the loop. Is the machine defective or is it just another Windows issue? This also happened in July 2014 and the repair tech at Staples wiped and reinstalled windows, losing everything. Have not yet selected the reset or whatever the title is for loosing all data since there are a couple of files I’d like to save if possible. Reset the Bios to boot first to the rescue CD but if it does anything I cannot tell because the loop continues. Would like to save/recover a couple of excel files. The selections don’t do anything except take me back to the loop.

Cannot get to a command prompt or Safe Mode.

Wi dows 8 repair loop